Refund And Cancellation Policy

Refund Policy 

"AKRUX DIGITAL PRIVATE LIMITED will try our best to create the suitable design concepts for our clients.  In case any client is not completely satisfied with our products we can provide a refund.   If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account."

Cancellation of Games   

We are not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control.   

Online Transactions   

Transactions to transfer money to your The Real Rummy cash account have to be made through 3rd-Party Payment Gateways.We are not accountable for the denial or rejection of any transactions as they are subject to the Terms and Conditions of the 3rd-Party Payment Gateways. We may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.   

Account Validation   

We have the right to check or validate the personal information of the players from time to time. The process of validation can be done through a Phone call or via email. If we are not able to get in touch with you at 1st, several attempts will be made to establish contact with you. In the event that the validation is unsuccessful, or we are unable to contact you after making all possible efforts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument/platform that you used to make the payment online.   


Our Games contests, offers, bonuses, tournaments and games in the Promotion Section may get cancelled or discontinued at any moment without any prior announcement. We disclaim any liability, except the refund of the entry fee wherever applicable.      

Cancellation Policy   

We have the right to cancel a transaction at any point in time solely at Our discretion, in which case if the payment is successfully made, then the transaction will be reversed and the money credited back into Your payment instrument. Players funds are held in trust by Us in specified bank accounts or in third party wallet liked with user gaming account with Us. We have no control over these factors.We shall not be responsible for any interruption in Services and you take full responsibility for any risk of loss due to Service interruptions for any such reason. You understand, acknowledge and agree to the fact that if you are unable to play/participate in any Game/ contest/competition due to any error or omission whether or not attributable, including technical or other glitches. The Company shall attempt to start the game immediately once minimum number of players join the game table. However, the Company doesnt commit the same and there may be delays in commencement of game due to any reason whatsoever. You agree that under no circumstances shall you compel us or hold our iable to pay you any amount over and above the service charges for any of the aforementioned errors/omissions.