Privacy Policy
This Privacy Policy outlines FINBYN TECHNOLOGIES PRIVATE LIMITED’s approach to data protection and privacy to fulfil its obligations under applicable laws and regulations. It applies to your personal data processed by us, whether in physical or electronic mode.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy law. We are committed to treating data privacy seriously, and it is important that you know exactly what we do with your personal data.
Throughout this document, “we”, “us”, “our”, or “ours” refer to FINBYN TECHNOLOGIES PRIVATE LIMITED. Wherever we have said “you” or “your”, this means the customer or user.
Who We Are
FINBYN TECHNOLOGIES PRIVATE LIMITED is incorporated in the year 2023 under the Companies Act.
Roles We Play
We play the role of a Data Controller when we collect and process personal data about you. We play the role of a Data Processor when we collect and process personal data on behalf of another data controller.
Our Commitment
We commit to protecting your privacy and hence our data handling practices are continually reviewed to ensure compliance with applicable privacy laws and regulations.
Personal Information Gathered
The information we collect from you, whether personal or otherwise, is used to register you, verify your identity, permit you to use our services, undertake transactions (including processing payments), communicate with you, convey promotional offers, and maintain your account. We also use this information to customize your experience and improve FINBYN TECHNOLOGIES PRIVATE LIMITED.
Information You Provide
We receive and store any information you provide while using FINBYN TECHNOLOGIES PRIVATE LIMITED, or give us in any other way. You can choose not to provide certain information, but that may limit your ability to use certain services.
Information We Collect Automatically
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies and obtain information such as device identifiers, IP address, and location data. This information is used for internal analysis and to provide location-based services, search results, advertising, and personalization.
Information from Other Sources
We may also receive information about you from other sources, such as updated delivery and address details from carriers, which help us improve delivery accuracy.
Categories of Data Collected
We collect demographic and identity data, contact details, transaction details, online identifiers, location data, device information, communication metadata, and usage data.
Consent
By using our website and/or providing your information, you consent to the collection and use of information as described in this Privacy Policy, including sharing your data in accordance with this policy.
Purposes of Data Use
We use your personal information to process and deliver products and services, manage payments, provide customer support, troubleshoot issues, improve services, recommend products, communicate with you, and display interest-based advertising.
Lawful Bases of Processing
We process your data based on lawful grounds such as your consent, contractual necessity, compliance with legal obligations, or legitimate business interests. You may withdraw consent at any time by contacting us.
Cookies and Trackers
We use cookies, permissions, SDKs, and other trackers in our website and mobile applications to improve functionality and user experience. Cookies may be strictly necessary, functional, or performance-based. Disabling strictly necessary cookies may affect your ability to access parts of our website.
Personal Data Disclosure
We may disclose your data to group companies, service providers, regulators, law enforcement, auditors, or other entities when required by law, in compliance with contractual obligations, or with your consent.
Cross-Border Data Transfers
Your personal data may be transferred outside your residential country for processing. Such transfers will comply with applicable laws and include appropriate safeguards.
Data Security
We implement reasonable physical, technical, and managerial safeguards to protect personal data from unauthorized access, alteration, or disclosure. Encryption protocols, multi-layered controls, and continuous monitoring are employed to ensure data security.
Data Retention and Retention
You may request deletion of your account at any time via your profile settings or by contacting us at the details provided below. Deletion may be delayed or denied if there are pending transactions, returns, refunds, or other unresolved matters.
We follow the below data retention policy for our customers in India:
Account Information: Retained for as long as your account is active. Inactive accounts are securely deleted after 24 months.
Order & Payment Records: Retained for a minimum of 7 years to comply with Indian tax, accounting, and legal requirements.
Support & Communication Records: Retained for up to 2 years to address queries, disputes, or after-sales service.
Anonymized Data: May be retained indefinitely for analytics, insights, and business improvement, without identifying you personally.
Once the applicable retention period expires, your personal data will be securely deleted or anonymized.
Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy does not cover those websites, and we encourage you to review their policies.
Children’s Privacy
Our website is directed to adults only. We do not knowingly collect information from minors.
Your Rights as a Customer
You have rights over your personal data, including access, correction, and objection to processing. If you are not satisfied with our response, you may escalate concerns through our contact channels.
Contact and Policy Updates
We keep this Privacy Policy under regular review to ensure it remains accurate. Any changes will be posted on this page, and we recommend checking it periodically for updates.